1. Subscription Plans
Nimora subscriptions are billed through Shopify Billing. Merchants can start on the Free plan and upgrade only when they need paid-plan limits or features.
After the billed period begins, subscription charges are generally non-refundable unless required by law or approved by our billing team in a clear service-failure case.
2. Generation Failures
If a photo, video, blog, or similar AI task fails because of a Nimora-side technical error, credits are refunded automatically according to the product logic for that workflow.
3. Refund Requests
To request a billing review, email billing@nimora.us with:
- Your Shopify store domain
- Date of the charge
- Amount charged through Shopify Billing
- A short explanation of the issue
4. Disputes
Please contact us before opening a payment dispute whenever possible. That gives us a chance to correct billing issues quickly and avoids delays caused by chargeback handling.
5. Contact
Billing questions can be sent to billing@nimora.us.